SHIPPING POLICY

We presently ship to the areas in Singapore. Do contact us, if you require an international delivery.

We take every effort to ensure that your order arrives in the best condition possible. To insulate the chocolates from heat, the chocolates are packaged in an insulating material.

 

NEXT DAY SHIPPING

Next Day Shipping to your doorstep is fulfilled via our trusted couriers and is delivered Monday – Saturday. Our couriers do not deliver on Sundays. While LUVCACAO will try our best to abide by the customer’s selected time slot, the delivery time is subject to availability and we reserve the right to schedule your delivery at a different time.

 

PRIORITY AND STANDARD SHIPPING 

While these orders are scheduled to deliver within 2 to 7 days; we actually ship it on the same day to you from our premises to maintain the quality of the chocolates. We actually batch our orders so as to reduce the shipping cost and pass on this reduced cost to you.

 

RESCHEDULING OF DELIVERY 

Unfortunately, the courier charges for a re-delivery in the event no one is present the receive the order.  You may choose to instruct to leave the order with a neighbour or outside your doorstep. However, we will not be responsible for the condition of the chocolates (ie it may melt in the heat outside your doorstep).

 

DISCLAIMER

LUVCACAO will not be responsible for any failed deliveries should the customer provide the wrong delivery information such as the wrong address, wrong contact information, or wrong delivery date and timing.

 

LUVCACAO will do our best to help our customers receive their order. However, we are not obliged to deliver the order in any other ways not previously agreed on before the delivery.

 

LUVCACAO is not obliged to perform any form of delivery beyond delivery to your doorstep. Should you not be at the location to receive the delivery, we are not obliged to wait for you to return home.

 

Please note that the chocolates are sensitive to heat. LUVCACAO is responsible to deliver to you the chocolates in the best possible condition. We would suggest that the chocolates are best kept in a cool environment, preferably in an air-conditioned area. The chocolates, however, are not recommended to be stored in a fridge.

 

RESTRICTED AREAS

LUVCACAO does not provide delivery to the following areas:-

Airport Cargo Road, Airport Zone, ALPS Ave, Army Camps, Immigration Checkpoints, Construction Sites, Jurong Port, PSA Port, SATS, Aerospaces, Shipyard, Supply Bases, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Jurong Island and island areas eg. Pulau Ubin, Pulao Tekong, Southern Island and Lazarus Island.

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© 2017 by LUVCACAO.